WHAT can be returned?
All merchandise that has not been worn or used may be returned, except custom orders, within 30 days of receipt. Custom orders are nonreturnable. Original shipping costs are nonrefundable unless the product is defective. Please contact us before returning merchandise at (800) 847-7308 or email firstname.lastname@example.org to obtain a return authorization number.
WHEN do items need to returned by?
Items must be returned within 30 days of receipt.
HOW do customers return merchandise?
Customers may return merchandise by calling (800) 847-7308 or emailing email@example.com to obtain a return authorization number. Please include a copy of your receipt with the returned merchandise and a telephone number so we may contact you with any questions. Returns that are shipped must be in their original packaging.
WHERE are items returned?
Merchandise may be returned in person at our store located at 1900 Brewerton Rd. Syracuse, NY 13211. Our hours of operation are 8:00 am – 4:00 pm, Monday through Friday.
Merchandise may be shipped to our store at 1900 Brewerton Rd. Syracuse, NY 13211. If returning by postal service, please include PO Box 116. Cost of shipping to return merchandise is the responsibility of the customer unless the product is defective. We are not responsible to refund returned merchandise if it has been damaged in transit to our location. Most carriers offer insurance that can be purchased by the customer when returning an item. The customer would file a claim with the carrier in the case of damage.
REFUNDS for shipping costs?
Original shipping costs are nonrefundable unless the merchandise is defective. Shipping costs to return merchandise are the responsibility of the customer unless the item is defective.
HOW do customers receive a refund?
Refunds will be made in the same manner that payment was made; credit card, check, or cash. Refunds by check will only be made after verification that the original check has cleared, usually within 14 days.